Online & Retail Change of Mind Policy
If you change your mind about your purchase of products (except socks, underwear, swimwear, altered apparel and face masks) purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags. For health and safety reasons we can not accept the returns of face masks that have been opened.
Refunds can only be processed at the original store of purchase. Please see below the return methods for the different types of orders/purchases, which are effective from December 1, 2020.
Extended returns Policy – Christmas
For the festive shopping season, we will be extending our return and exchange period.
-Online purchases made between 15th November – 24th December 2021 can be returned via our online process for a refund (or exchanged in-store only) up until January 31st 2022.
-In Store purchases made between 15th November – 24th December 2021 can be returned for a refund at the original store of purchase or exchanged at any of our UNIQLO stores up until January 31st 2022. All other terms and conditions included in our returns policy remain unchanged during this period.
As the returns and refund process varies from Order/Purchase type, please ensure you have read the return process relating to your order type below.
1.In Store Purchase
3.Click and Collect
4. Pay At Store
1. In Store Purchase – Return Information
Item/s purchased in a UNIQLO Australia store can only be returned and refunded at the original store of purchase within 30 days.
If you need to exchange your item, this can be done at any of our 26 stores across NSW, VIC, QLD & WA. Click here to find your Closest Store. In store purchases can not be returned via postal mail.
View more information here: Return Information | UQ AU | UQ AU Customer Service (uniqlo.com)