What you need to know about Kmart Australia Returns Policy. We’ll guide you through the Kmart Returns and things you should know before you take those used undies back to your local store.
Kmart Australia is an Australian chain which focuses on affordable retail goods and is currently owned by Wesfarmers. With many stores operating in both New Zealand and 209 of them in Australia it’s the countries biggest in the market. Turning a profit of 8.713 billion Australian dollars.
As with all businesses operating in Australia, You’re covered by the (ACL) Australian Consumer Law, In addition Kmart offers many policies which are not required by law in our favour.
Kmart’s temporary 60 day returns
Kmart is offering 60 day returns as we face one of the biggest pandemics of our time. They understand it may be difficult to return said goods in time and have extended the policy to allow. Due to government restrictions, They’re unable to offer refunds or accept returns to Melbournians.
Kmart Change of Mind Returns
Bought something that you took home and wasn’t to your liking? You may return the item’s due to a change of mind if:
- Item was purchased in the last 60 days.
- Original receipt/proof or purchase.
- Product can be resold, Meaning it has it’s original packaging or unworn.
If electrical, Plastic and or seal needs to still be intact.
- It’s not a product that Kmart doesn’t accept returns for.
Product’s that you can’t get a return on
Under no circumstanced will the products below be accept for a change of mind return, They as follow:
- Cosmetics (if the hygiene seal is broken)
- Beauty products
- Pierced jewellery
- Printer cartridges
- Personalised printed material (for example, and not limited to, photos, canvas, mugs, calendars, etc.)
- Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened)
- Gift cards, phone recharge or third party gift cards
- Food items
What if the product is broken or faulty?
Kmart will accept a product for return and either provide you with an instore credit, repair or refund where:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the sample or our description; and
- You can present your Kmart register receipt or other adequate proof of purchase.
If Kmart deems necessary the product may be sent back to the manufacturer to determine the issue. Kmart will refuse an exchange if the damage is caused by you.
Your item/s may be repaired using refurbished parts.
If you feel you’ve been negatively impacted and demand compensation, You’ll need to contact Kmart using their contact us option on their website. or by using this link, Contact & us – Kmart.
The goods sold by Kmart come with guarantees that cannot be excluded under the Australia Consumer Law. If for any reason a major failure to the item/s purchased occurs, you’ll be entitled to a replacement or refund. If for any reason you have the goods fail and are not up to acceptable standards, You’re also entitled to a full refund or replacement
Proof or purchased is important, If you have non Kmart branded items Kmart may refuse to accept your return. Kmart will accept a Kmart/Anko branded product without a receipt.
What’s Kmart Proof of Purchase?
- The Kmart register receipt, however you may provide a clear photo of the full Kmart register receipt, which must include the barcode;
- Online Tax Invoice;
- Online proof of purchase can also include Zip, Aferpay, Paypal statements etc.;
- Financial statement such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).
- Flybuys statement
- Refunds will only be issued using your original payment method;
- Gift cards are not redeemable for cash.
Return to your nearest Kmart store.
Bought an ebook? View Dymocks Return Policy here Dymocks Return Policy – What You Need to Know – The Returns Policy